Privacy Policy

LDNLUX Car Concierge Privacy Policy

1. INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

• Information that you provide to us on the telephone, through our website (www.ldnluxcarconcierge.com) (“our site”), via email, or through other forms of correspondence. This also includes any information provided in the future if we introduce a mobile app service for our clients. This includes details given when making bookings for our services, filing a complaint, or reporting an issue with our site or any dealings with us.
• If you contact us, we may keep a record of that correspondence. Calls made to our customer service team may be recorded for quality assurance and training purposes.
• We may ask you to complete surveys for research purposes, although responding is optional.
• Details of transactions you carry out through our site, app, telephone, or email, including booking fulfilment.
• Details of your visits to our site and app, including the resources accessed.

2. IP ADDRESSES AND DEVICE INFORMATION

2.1 We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and reporting statistical data on browsing actions and patterns. This data does not identify you individually.

2.2 If you use our mobile services, we may collect information about your mobile device or computer, including unique device identifiers, operating system, browser type, mobile network information, and telephone number, for system administration.

2.3 If you use our location-based services, we may collect and process information about your actual location. Some of our services may require personal data to function. You will be asked to consent to the use of location-based data, which you can withdraw at any time by disabling location services on your device.

3. COOKIES

3.1 Our website uses cookies to distinguish you from other users, helping us improve your experience and optimize our services. By continuing to browse our site, you agree to our use of cookies. More details can be found in our Cookie Policy.

4. WHERE WE STORE YOUR PERSONAL DATA

4.1 Data we collect from you may be transferred to, stored, and processed outside the UK or European Economic Area (“EEA”). Staff operating outside these regions may process your data, including order fulfilment, payment processing, and customer support services. By submitting your personal data, you consent to this transfer. We will take all reasonable measures to ensure your data is treated securely and in compliance with this privacy policy.

4.2 All information you provide is stored on secure servers. Payment transactions will be encrypted. If we introduce a mobile app service, you may be assigned login credentials to access certain areas of our platform. You are responsible for keeping these credentials confidential.

4.3 While we implement security measures to protect your data, transmission of information over the internet is never completely secure. Any data transmission is at your own risk. Once we receive your data, we will apply strict security procedures to prevent unauthorized access.

5. USES MADE OF THE INFORMATION

5.1 We use the information we collect for the following purposes:

• To fulfill our contractual obligations related to bookings and concierge services.
• To share relevant information with third-party service providers involved in fulfilling your request (e.g., chauffeurs, vehicle rental services).
• To ensure our site and app function optimally for you.
• To provide you with information about services you request or that may interest you, with your consent where required.
• To enable participation in interactive site features, if applicable.
• To notify you about changes to our services.

5.2 We may use your data to provide information about similar services you might be interested in and may contact you via post, email, or telephone.

5.3 If you are an existing client, we will contact you via email or SMS only regarding services similar to those previously provided.

5.4 If you are a new client, we will only contact you electronically if you have consented.

5.5 If you do not wish to receive marketing communications, you can opt out by selecting the relevant box when submitting your data.

6. DISCLOSURE OF YOUR INFORMATION

6.1 We may disclose your personal information to members of our business group, including subsidiaries and affiliated companies.

6.2 We may disclose your information to third parties:

• If required for booking fulfilment (e.g., third-party chauffeurs or vehicle hire providers).
• If LDNLUX Car Concierge is acquired by another business, your data may be transferred as part of the assets.
• If required by law or to enforce our terms of service.

7. YOUR RIGHTS

7.1 You have the right to request that we do not process your personal data for marketing purposes. You can exercise this right by selecting opt-out options when providing your data or contacting us at info@ldnluxcarconcierge.com.

7.2 Our site may contain links to partner networks and affiliates. These sites have their own privacy policies, and we do not accept responsibility for their content. Please review their policies before submitting personal data.

8. ACCESS TO INFORMATION

You have the right to access information we hold about you. Requests may be subject to a processing fee of £15 to cover administrative costs.

9. CHANGES TO OUR PRIVACY POLICY

Any future changes to this policy will be updated on this page.